Southborough Lane Surgery

Southborough Lane Surgery 2016-09-21 Person 3 5 0

Receptionists Valerie and Kathy are OUTSTANDING. The doctors and nurses that have treated me were all good and appointments generally run to time with minimum waiting time. One issue that I feel could be improved significantly is the way in which future appointment slots are released to the bookings system. There is no pattern to this so reception staff are unable to inform patients when particular dates/weeks will become available. This means several calls to make any non-urgent appointment. It is extremely frustrating to be asked by midwives and doctors to make several appointments (in my case six different ante-natal appointments) and have to make them all individually with numerous calls over several months to the already busy reception. This one policy wastes considerable patient & staff time. I think it might be resolved simply, if appointment slots up to two calendar months ahead, were made available daily by the reception team or automatically, rather than by admin staff on the current ad hoc basis. Other than this frustration, I am extremely pleased with the level of service and care that I receive at the Surgery.

Southborough Lane Surgery 2016-09-21 Person 5 5 0

I went to the surgery for a general check up with the nurse (Helen) lovely lady, very helpful, seen on time. The reception staff are very helpful too. (especially Kathy) as there was a slight problem with the new printers and they wouldnt print out my blood test forms. Kathy came in helped. Problem sorted. would highly recoomend this surgery.

Southborough Lane Surgery 2016-09-07 Person 5 5 0

My 10 year old daughter has recently been diagnosed with a chronic illness requiring a weekly injection. We were badly let down by the arrangements between Kings Hospital and the homecare company and in our frustration at getting treatment started I asked Dr Collins if he would consider doing the injection so she could begin treatment. I cannot thank him enough for his compassion and understanding of our situation - this was not an easy situation for any of us but he took ownership of the problem and arranged for the practice nurse Caroline to be available with him whilst the injection was administered. I would like to highlight the exceptional care given to our daughter by Dr Collins himself, Caroline the nurse and Cathy the receptionist who relayed many messages between us - always calling me back promptly because she understood that I was an anxious and upset mum in the middle of a difficult time. Thanks to all again, the combined efforts of everyone made our difficult situation so much easier to cope with and its appreciated by us so much.

Southborough Lane Surgery 2016-09-01 Person 4 5 0

Myself and my 2 year old son both recently had to visit Southborough Lane Surgery, we were seen quickly and efficiently and the level of care from Dr Collins and Dr Patel was second to none, both taking time and care to explain diagnosis and ease any concerns. Wonderful doctors.

Southborough Lane Surgery 2016-08-10 Person 5 5 0

Today we had to bring in our baby for a check up. Having only just returned to the county we were not registered. Cathy helped us tremendously, polite, helpful and very understanding. The whole experience was first class.